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Frequently Asked Questions

General Questions
For Organizations
For Users
Can I sign up on the SoHookd Marketplace?

Yes - anyone can sign up to be a user on the SoHookd Marketplace! Whether you are sending gift cards or experiences on behalf of an organization, you can sign up for SoHookd.
How do I send a SoHookd Gift Card?

To send SoHookd Gift Cards, start by selecting "Send SoHookd Gift Cards" from the navigation menu. Next, pick your gift card design, enter the gifting details, select the amount you wish to gift, and add it to your cart. You can add multiple gift cards before checking out. When you're ready to complete your purchase, click the shopping cart icon in the top right corner of the screen to continue to the checkout process. You will receive a confirmation when your gift card has been sent.
Why can't I send a gift card to myself?

Because gift cards are associated with specific email addresses, currently you are unable to send a gift card to the email address associated with your SoHookd account.
How do I filter rewards based on price? To filter rewards based on price, move the toggles in the Price section of the left-hand navigation on the Marketplace.
How do I add a credit card to my account? To add a credit card to your account, select your name in the top right-hand corner of your screen and select "Profile". You will be directed to your account where you can update your Payment Settings and add a credit card.
I want to purchase an experience on the SoHookd Marketplace for myself. How do I do so? Visit the Marketplace and add any experience (product or service) to your cart after you've signed in to your account. Once signed in, proceed to checkout by clicking the cart in the top right-hand corner of your screen.
What happens when I purchase a wellness experience or product? When you purchase an experience on the SoHookd Marketplace, you will receive an e-mail confirmation from SoHookd. The SoHookd team will reach out to you within 5 business days with all relevant details to your experience.
I'm having a technical issue. How do I reach out to the support team? If you run into any technical issues, reach out to us at support@sohookd.com and note your technical issue in the subject line. We should be in touch within 24 hours.
I represent an organization and am interested in infusing my gift, reward, or incentive strategy with wellness. How can I partner with SoHookd?

If you have a program designed to gift, reward, or incentive to attract, retain or engage your key stakeholders -- like members, customers, participants or employees -- you can partner with SoHookd to infuse wellness into this program.

You can send SoHookd Gift Cards to your key stakeholders as a gift, reward, or incentive by using our platform (marketplace.sohookd.com) or you can automate this with our API.

You can also use SoHookd’s wellness experiences and products on your organization’s loyalty platform. Reach out to us at hello@sohookd.com to learn more about our API integration.

 
I'm ready to start sending SoHookd Gift Cards to my key stakeholders. What should I do?

You can send individual gift cards by selecting "Send SoHookd Gift Cards" from the navigation menu. IIf your organization is gifting, rewarding, or incentivizing at scale, and you would like to automate the gifting process, reach out to us at support@sohookd.com to learn about how we can help.
I received a SoHookd Gift Card. What exactly is it?

The SoHookd Gift Card is the key that unlocks access to hundreds of wellness experiences like fresh, healthy groceries; sweaty boutique fitness classes; athletic apparel and shoes; massages and more. With a SoHookd Gift Card, you can choose whichever wellness experiences or products you want to inject excitement into your well-being.
Cool! How do I use my SoHookd Gift Card?

Click on the link you received in your gift card email to set up your account. Your gift card will be loaded into your account and available to use on the SoHookd Marketplace
I can't find my unique pin to check out. What do I do?

Make sure to check your spam folder for your welcome email from SoHookd. If you have any issues and still cannot find it, reach out to us at support@sohookd.com.
I love this concept, and I want to send someone the gift of wellness experiences! How can I send a SoHookd Gift Card to someone? To send SoHookd Gift Cards, select "Send SoHookd Gift Cards" from the navigation menu and follow the steps to purchase and send to your recipients.